Shipping policy

Orders are typically processed and shipped within 1–2 business days. Once dispatched, estimated delivery time is 5–8 business days, depending on your location and local carrier.

Total fulfillment time is usually 6–10 business days, but this may vary during holidays or due to carrier delays.

Shipping costs are calculated at checkout based on destination. A tracking link will be provided once your order ships.

Please note:

that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by customs, local postal services, carrier issues, weather conditions, incorrect shipping information, or other circumstances beyond our control.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. This includes your full name, street name, house/building number, apartment or floor details if applicable, city, postal code, country, and phone number.

If a package cannot be delivered because the shipping address provided at checkout was incorrect, incomplete, or unclear, the customer is responsible for contacting the local carrier using the tracking number as soon as possible.

If the package is returned to sender due to an incorrect or incomplete address, failed delivery attempts, or failure to collect the package, we may offer a reshipment where possible. Additional shipping costs may apply.

We are not responsible for delivery issues caused by incorrect, incomplete, or customer-provided shipping information.

Failed Delivery or Unclaimed Packages

If a delivery attempt is made and the package is marked as undeliverable, refused, or unclaimed, the customer must contact the local carrier as soon as possible using the tracking number.

We will also assist where possible, but once a package is with the carrier, delivery arrangements may need to be made directly between the customer and the local postal service or carrier.

Packages returned due to failed delivery attempts, refusal, unclaimed status, or incorrect address are not automatically eligible for a refund.

Lost or Delayed Packages

If your package is delayed or lost, contact us at support@zodilux.com and we’ll assist you.

If the tracking shows that the package was delivered but you have not received it, please first check with your local carrier, neighbors, household members, building reception, or local pickup point. We will also help review the case where possible.

⚠️ Customers in non-EU countries such as Norway, Switzerland, Iceland, and other EFTA States may be subject to additional customs duties or VAT upon delivery. These fees are not included in the product price or shipping fee and are the buyer’s responsibility.